Pre-Conference Workshop

Pre-Conference Workshop A : 6 September 2011, 1400 – 1730hrs

Solving the Mobile Contactless Services Puzzle: Putting the Pieces Together

Strategies to partner & launch; options for choosing target segments, application
mix and leveraging available acceptance infrastructure and devices

Workshop Objectives:

Near Field Communication (NFC) has reached a crucial phase all around the world including Asia-Pacific. This workshop will summarize basics of contactless and NFC, examine all device and technology options, plot scenarios for lead actors in Asia Pacific like MNOs, retail banks and transportation/toll companies for generating and sharing growth and give practical advice on what could/should be done in the coming four quarters in your market.

This workshop has been designed for:

• Project leaders & project team members at retail banks and mobile operators evaluating options on setting up mobile transactions projects
• Product development & product marketing functions of retail banks who want to extend & enhance their cards portfolio.
• Business planning and strategy functions from mobile operators and retail banks looking to monetize business opportunities
• Transportation fare-collection & toll operators
• Mobile application development companies, sports and entertainment venues, travel and hospitality services.

Workshop Agenda:

• Scenarios for sharing the risks and rewards from multi-party services
• Differential strategies for markets where acceptance infrastructure exists v/s does not exist
• How can you evaluate form factors like NFC phones, SWP SIMs, embedded SEs, secure microSD cards and various other bridging solutions and understand the business impact of these choices?
• How can you scale up NFC trials to commercial services with available infrastructure and devices? What are the issuance and application management options?

Benefits of attending:

• Understand the real benefits, challenges, options and operational actions for mobile contactless services like payments & ticketing and value-added-services
• Unique opportunity to meet, listen and challenge all actors in the NFC network: Makers of ICs, smartcards and handsets, reader terminal makers, Trusted Service Manager (TSM), mobile application developers , SIM-OTA platform providers, payment system providers and event ticketing companies

About Your Workshop Leader:

Alvin Wong
Solutions Manager, Customer Solutions,
Giesecke & Devrient Asia Pte Ltd

Alvin is responsible for leading key Near Field Communication (NFC) initiatives in Asia Pacific, business creation, solution consulting, training and project management in Giesecke & Devrient (G&D). He has over nine years of experience across B2B software and services, mobile security and smartcard applications, OTA products and platforms.

Before joining G&D, Alvin held an instrumental role in providing NFC Trusted Service Manager technical consultation services for leading banks, telecommunications and transit operators in Asia Pacific. He holds a Masters Degree in Network Computing from Monash University and a Business Degree majoring in Information Technology from La Trobe University.

Post-Conference Workshop

Post-Conference Workshop B : 9 September 2011, 0900 – 1230hrs

The Micro-Business Sector – Enhancing Your Business, Customer Mobility and Experience

Workshop Objectives:

While financial services institutions are increasingly prioritizing customer satisfaction, there is a growing need to focus on the micro business sector to secure their share in this market. With the Micro Business workforce becoming increasingly multi-location based and ICT intensive, the workshop demonstrates how communications technology can deliver an improved customer service experience that will be deeply valued by the consumers.

Join us at this interactive half-day workshop to learn about the different sociotechnology concepts that can potentially optimize and revamp your services provided at your bricks and mortar branches, contact centers and mobile distribution channels for a greater and enhanced banking experience for your consumers.

This workshop has been designed for:
Heads and Executives from Mobile & Internet Banking, Channel Management, SME and Micro-business Banking, Alternative Channels, Direct Channels, Chief Technology/IT Officers etc.

Workshop Agenda:

• What are the customer satisfaction issues in the micro business sectors?
• How can communications technology facilitate financial institutions in the provision of improved services for the micro businesses?
• Identifying and deploying possible indicators to better predict your consumers’ needs.

About Your Workshop Leader:

Rocky Scopelliti
National General Manager – Financial Services, Industry Development
Telstra Enterprise & Government

Rocky is responsible for accelerating the awareness of Telstra’s emerging technology solutions in the Financial Services sector. He has extensive experience in both the Information Technology and Financial Services sectors where he has held senior management responsibilities covering Product Development, Strategy & Planning, Business Development and Strategic Marketing.

Rocky is the author of ‘ICT as a Driver to Improve Service to Generation Y for Financial Services, and ‘Servicing Micro Businesses – What Financial Services Need To Know’ thought leadership reports which provide recommendations on technologies that Australian financial services institutions can leverage in order to better serve customers.

Educated in Australia and the United States at Sydney University and Stanford University, Rocky has a Graduate Diploma in Corporate Management and a Masters in Business Administration.